Plus besoin de deviner les tailles

Obtenir la coupe parfaite est la chose la plus importante que vous puissiez faire lorsque vous achetez des chaussures pour votre tout-petit !

Et nous savons que les choses peuvent devenir difficiles... surtout que la taille dépendra de la chaussure que vous regardez (la coupe des chaussures, des sandales, des baskets et des bottes est différente).

Pour vous faciliter la vie, nous vous présentons StrutFit .

À partir d'une photo prise sur votre smartphone, StrutFit mesure intelligemment la taille du pied de votre enfant jusqu'au dernier millimètre et suggère la pointure de chaussure adaptée à ce style.

Si vous créez un compte avec StrutFit, notre site Web mémorisera la taille du pied de votre enfant et recommandera la bonne taille quel que soit le style, vous n'aurez donc qu'à le mesurer une seule fois.

Mais n'oubliez pas de mesurer à nouveau le pied de votre enfant tous les quatre à cinq mois pour vous assurer que les informations dont nous disposons sont à jour.

Si vous avez des questions ou souhaitez des informations complémentaires, veuillez en informer notre équipe du service client hello@youngsoles.com qui pourra vous aider.

Once you have submitted your withdrawal request, we will send you an acknowledgement by email.

You must then return the goods to us without undue delay and no later than 14 days from the day on which you told us that you wish to withdraw from the contract.

Please return the goods to:

Young Soles Returns
The Old Joinery
Maldon Road
Colchester CO2 0LT
United Kingdom

We recommend using a tracked postal service and keeping your proof of postage.

We will refund the payments we received from you for the goods, including the cost of standard delivery where this is required by law.

We may withhold reimbursement until we have received the goods back from you, or until you have supplied evidence that you have sent the goods back, whichever is earliest.

Refunds will be made using the same payment method you used for the original purchase, unless you have expressly agreed otherwise. You will not be charged a fee by us for the refund.

Unless we have agreed otherwise, you are responsible for the cost of returning the goods to us.

If the goods are faulty, damaged, or not as described, your legal rights are not affected.

You may inspect the goods in a way that is reasonably necessary to establish their nature, characteristics, and fit.

You are responsible for any reduction in value caused by handling the goods beyond what is necessary to inspect them. For example, trying shoes on indoors is different from wearing them outside.

Goods should be returned in their original condition, with original packaging.

The right of withdrawal may not apply to all goods. For example, it may not apply to goods that have been made to your specifications, personalised goods, or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where applicable.

To withdraw from your contract, please email us with the information below.

Required information:

• Full name
• Email address
• Order number
• Billing address
• Product or products you wish to withdraw from
• Date you received the goods
• Confirmation that you wish to withdraw from the contract

Suggested confirmation wording:

“I confirm that I wish to withdraw from my contract for the goods listed above. I understand that I must return the goods to Young Soles and that reimbursement may be withheld until Young Soles has received the goods back or until I have supplied evidence that I have sent them back, whichever is earliest.”

Once received we will confirm withdrawal.